Frequently Asked Questions
We have made several changes over the last two years to combat the wait times.
First, the ticket booths are now located across the street from the haunted house and typically open earlier than the haunted house. This will enable you to purchase your tickets early and will speed up the admission line into the haunted house (additionally if you purchase tickets online, you may skip this line entirely).
Second, we restored a third service elevator, so that we can ferry more people down to the basement quicker.
Third, we made big changes inside that will eliminate some bottlenecks within the house itself.
And finally, new for 2011, we are opening Necropolis13, our all new Haunted Attraction located across the street from The 13th Gate. This will effectively cut the admission line (and wait) in half. Because the lines will now be shorter, we will also be able to break the groups into smaller segments allowing for a better (and more frightening) show.
Additionally, one of the best ways to not stand in a long line is to simply come early. We open the last weekend of September. If you come the first few weekends, you will miss the crowd and will be able to go into the haunted house with a very small group of people. This translates into a very personal nightmare. Additionally, Thursday nights usually have very small lines.
If you must come on a busy Saturday night, come early or later in the evening. Everyone seems to show up between 8pm-9pm.
- Coupon Locations: Come out and see The 13th Gate Parade Hearse every weekend at The Mall Of Louisiana at the Mall Entrance near BJs Brewhouse. Don't forget to get your $5 off coupons!
- Group discounts: Call Kathryn at 318-709-1223
- Dr Pepper: Bring in an empty can of Dr Pepper and get $5 off any ticket. Valid any night but October 18th, 19th, 25th, 26th.
Coupons/discounts can not be combined.
For the 13th Gate's 10 year Anniversary, Midnight Productions presents our all new haunted attraction: Necropolis13!
Necropolis13 is a 40,000 sq ft haunted New Orleans style cemetery filled with dark crypts, underground catacombs (yes underground), and, more importantly, the living dead!
We have worked overtime to get a third old service elevator going so that we will be able to accommodate more people. Barring a catastrophe (like maybe a cable snapping), everyone should be able to ride down to the entrance to the 13th Gate.
You can skip the ticket booth line but must wait in the admission line. To skip all lines, you must purchase VIP tickets.
We encourage everyone to wait safely in our fenced lot across the street next to the ticket booths. Within you will find great food, live entertainment, and picnic tables.
Our haunted houses are where your most frightening dreams become reality. As soon as you enter the front door, you will be transported into a realm of terror - a dark twisting maze through rooms populated with creatures from your worst nightmares. Your only goal will be to elude the predators who stalk you through the darkness - to be a survivor, not a victim, of the house.
Hey, fear is relative. We do our part by providing hands down some of the scariest haunted attractions in Louisiana. Of course everyone has their own particular fear threshold. The best answer we can give is that 99% of the people who come out the back door are screaming or laughing. Our repeat customer rate is very high. Conclusion: being scared is fun?
Yes, as long as there are customers, we will stay open.
Because it is not recommended for small children, there is only one general admission price.
We have a "no touch" policy - you don't touch us, we don't touch you. Unfortunately, due to the very dim lighting inside the haunts, you may occasionally come into accidental contact with one of our staff. Our monsters will not grab or maul you.
We do not recommend the haunted house to anyone who is pregnant.
By all means, bring the whole neighborhood! Again, fear is relative. We've had six-year-olds walk through without a quiver and had to carry out grown men. Children under twelve should be accompanied by an adult. Young children who get to the front door and are too scared to enter will not be forced (not even by their well-meaning parents). We do not recommend our attractions for very young children.
Usually we try to open at 6:30pm. Sometimes we might open later but only if we’re experiencing a technical problem for which we’ll delay the opening to fix the problem.
Yes, many people each night are too scared to make it through the house and are let out by our security staff.
No. You paid us to scare you. If you get scared in the line or in the first few rooms and want to leave, we've done what you paid us to do very quickly. Be happy with prompt service!
Group rates are available for large groups providing the reservation and rate is approved in advance. Call (318) 709-1195 and ask for Dwayne Sanburn (for the 13th Gate) or call (318) 709-1947 and ask for Louis Shove (for The Maize).
No. We do not recommend our haunted houses for very young children. If you choose to bring them, they will pay the same price as everyone else. Children who are too young or too scared to enter may wait for their party with the door greeter. You might consider picking up a coupon at one of our participating sponsors if cost is an issue.
Do you see horror movies? Haunted Houses are just like the movies except YOU are in the movie with the ghouls jumping out at you. Yes, you will get scared but in the end it’s all fun and you’ll come out screaming, but you and your friends will laugh about it afterwards. Most everyone enjoys talking about their experience for years telling stories of how high you jumped out of your shoes. Come on down, we’re waiting.
We have patrons in wheelchairs visit us every year. Anyone wanting to tour the attractions with a handicap needs to let the ticket booth know for any special instructions. A staff member will accompany your group to assist you if you need it. In order to maintain our high safety standards, we do not recommend taking crutches and other such devices into the building. If you must use them, a staff member will accompany your group.
Absolutely!!! The 13th Gate has a massive indoor queue line to keep people out of the rain. So don’t worry about that at all. The outside portions of The 13th Gate are subject to close due to bad weather. If so, it will be posted at the entrance.
Necopolis13 may close during extremely bad weather.
All of our haunted attractions take from 30-45 minutes to go through.
Our attractions have a fully trained security staff that keeps things running smoothly. We also have several BR Sheriff Deputies and Fire personal on duty at all times.
Yes, but none of them will be in direct contact with you.
Absolutely not. The show changes every year, although we do keep some of the more popular scenes. We have a full time professional staff that work all year on the haunted house.
Refer to the above question. (But yes, we think so.)
Yes! We sell everything from glow sticks to food to T-shirts.
NO! Haunted houses are dark and everyone especially the actors eyes adjust to the low light. When you flash your camera you’re not only ruining other customers' experience but your hurting the actors' eyes. Also no other recording devices are allowed (video cameras, etc,...).
You should ask the police on duty this question. Every night (without fail) we have to escort someone (and their group) out of our haunts into the arms of the police. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. We have a list of rules just like any other business that must be adhered to for your own safety. Please go through the haunt in a civilized manner and everyone (including yourself) will have a great time.
If you have questions we didn't answer, e-mail us at email@example.com and we will respond as soon as we can. If enough people ask the same question (or we just think it's an incredibly swell question) we add it to the FAQ list.
Check out the rest of this website (www.midnightproduction.com). You can also follow us on Twitter or Myspace, Become a fan on Facebook, and check out our latest videos on Youtube. Additionally, you can Call the Hotline at 225-389-1313 for the latest updates.